Optional Shipping Protection Policy
We understand that your peace of mind is paramount when it comes to receiving your purchases. That's why we offer a comprehensive Delivery Guarantee which can be selected and purchased as an optional add-on before checkout designed to ensure your security.
What is Our Delivery Guarantee?
Our Delivery Guarantee is a commitment to protect your purchases from the moment they leave our warehouse until they arrive safely at your door. In the unfortunate event that your package is damaged, stolen, or lost during transit, our Delivery Guarantee ensures that you are fully covered.
Key Benefits of Our Delivery Guarantee
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Damage Protection
- If your package arrives damaged, we will replace the item or refund your purchase. Simply contact our customer service team with a description and photo of the damage, and we will take care of the rest.
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Theft Protection
- If your package is stolen after delivery, we will work with you to verify the theft and then provide a replacement item or a refund. We know that porch thefts can be a concern, and we are here to support you.
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Lost Package Protection
- If your package is lost during transit, we will initiate an investigation with the carrier. If the package cannot be located, we will ensure you receive a replacement item or a full refund.
How to File a Claim
Filing a claim under our Delivery Guarantee is simple and hassle-free. Follow these steps:
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Report the Issue
- Contact our customer service team within 14 days of the expected delivery date. Provide your order number and a detailed description of the issue (damage, theft, or loss).
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Provide Necessary Documentation
- For damaged items, include photos showing the damage. For stolen packages, provide any relevant information or evidence, such as a police report, if applicable. For lost packages, we will handle the investigation with the carrier.
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Resolution
- Once we receive your claim, our team will review it promptly. If your claim is approved, we will process a replacement item or issue a refund within 5-7 business days.
Additional Information
- Exclusions and Limitations: Certain items may be excluded from our Delivery Guarantee due to size, value, or shipping method. Please review our terms and conditions for detailed information.
- International Shipping: Our Delivery Guarantee applies to both domestic and international shipments. However, certain regions may have specific terms due to local shipping policies.
- Customer Support: Our dedicated customer service team is available to assist you with any questions or concerns. Contact us via phone, email, or live chat for prompt assistance.
Peace of Mind with Every Purchase
Your satisfaction and security are our top priorities. Our Shipping Protection Policy and Delivery Guarantee are designed to provide you with the peace of mind you deserve, ensuring that your shopping experience with us is enjoyable and worry-free.